Privacy Policy
Introduction
Rocket Media (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the services outlined in our Master Service Agreement (“MSA”).
By engaging with Rocket Media’s website or services, you agree to the terms of this Privacy Policy.
Information We Collect:
We may collect the following types of information from clients, website visitors, and third parties:
1. Personal Information
- Name, business name, address, email address, phone number.
- Billing information, including payment methods (processed via secure third-party services).
2. Business Data
- Website analytics and campaign performance metrics provided for marketing purposes.
- Content, designs, or materials shared during the service engagement as outlined in the MSA.
3. Technical Data
- IP address, browser type, operating system, and device information.
- Cookies and tracking data for performance reporting.
How We Use Your Information
The information we collect is used to deliver and improve our services and ensure alignment with the scope of work outlined in the MSA. Specifically, we use your information for:
- Service delivery, including SEO, ad campaign management, website development, and other digital marketing activities.
- Creating and maintaining monthly reports as outlined in the MSA.
- Improving user experiences by analyzing website performance and visitor behavior.
- Complying with legal obligations or protecting against fraud and unauthorized access.
Sharing Your Information
Rocket Media does not sell or rent your information. We may share your information with:
1. Subcontractors and Third Parties
- Service providers assisting with projects, such as design, analytics, or hosting services.
- Third-party tools like Google Analytics, CallRail, and GoHighLevel to deliver services (aligned with the MSA).
2. Legal Obligations
- If required by law or in response to valid legal requests, such as subpoenas or court orders.
3. Internal Use
- Rocket Media employees and trusted subcontractors involved in your project.
Data Ownership and Retention
As outlined in the MSA:
- Ownership of deliverables and project-related data is transferred to the Client only after full payment.
- Rocket Media retains all rights to deliverables and materials until payments are complete.
We retain client information for as long as necessary to fulfill the services described in the MSA or to comply with legal obligations.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Update or Correct inaccuracies in your data.
- Request Deletion of your data, provided it does not conflict with ongoing projects or legal obligations.
- Opt-Out of marketing communications by contacting us.
To exercise these rights, email us at hello@rocketmedianobullshit.com.
Security Measures
Rocket Media employs industry-standard measures to protect your data, including:
- Secure storage of payment and client information.
- Encryption for sensitive data transmissions.
- Limited access to data by authorized personnel only.
While we strive to protect your data, no transmission or storage system is 100% secure. Use of our services is at your own risk.
Third-Party Links
Our website may contain links to third-party services or tools, such as analytics platforms or payment gateways. Rocket Media is not responsible for the privacy practices of these external sites.
Cookies and Tracking
We use cookies to improve website functionality and gather performance insights. By using our website, you consent to the use of cookies. You can adjust your cookie preferences via your browser settings.
Alignment with Master Service Agreement
This Privacy Policy complements the terms outlined in the MSA, including:
- Confidentiality agreements (Section 6).
- Reporting and accountability practices (Section 7).
- Ownership of materials and intellectual property (Section 5).
Should any discrepancies arise, the terms of the MSA will take precedence in matters related to client projects and data usage.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Changes take effect immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or how your information is used, contact us at:
Rocket Media
400 N Telshor Blvd. Suite D
Las Cruces, NM 88011
Phone: (575) 640-2135
Email: hello@rocketmedianobullshit.com